Research On Quality


Quality in everyday life and business, engineering and manufacturing has a pragmatic interpretation as the non-inferiority, superiority or usefulness of something.

Quality can have two meanings:

The characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
"A product or service free of deficiencies."
The quality of a product or service refers to the perception of the degree to which the product or service meets the customer's expectations. Quality has no specific meaning unless related to a specific function and/or object. Quality is a perceptual, conditional and somewhat subjective attribute.

The dimensions of quality refer to the attributes that quality achieves in Operations Management

Quality supports dependability
Dependability supports Speed
Speed supports Flexibility
Flexibility supports Cost.
Quality <-> Dependability <-> Speed <-> Flexibility <-> Cost

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